Privacy

This privacy policy sets out our privacy practices for this website and how your personal information will be treated by us.

This privacy policy was last updated on 15 April 2023.

What we do

We allow "Contributors" - who we call "Thinkers" - to upload videos of how they experience products and services. This is in order to help the organisations who provide those products and services (our clients) to better understand their customers. These clients may use the videos in any way they choose for internal purposes only or privately with their suppliers or retailers (please see the Terms & Conditions for more information).

Information Gathered and Usage

To set up a Watch Me Think account we will, as a minimum, collect your name, the country you currently live in, your year of birth & gender (in market research such things are very important) and email address. We’ll also need your paypal account ID in order to pay you. All email contact will come from @WatchMeThink.com addresses.

We do not pass on your personal information to anyone else.

We use your personal information:

For the purpose of managing and dealing with the Content you upload on Watch Me Think’s website;
To establish, maintain, administer and update your Thinker Account;
To notify you of any requests for briefs that you may be eligible to participate in - these emails cannot be opted out of, only if you close your account;
To provide you with feedback, questions or thanks that we or our clients may like to pass on in regard to the videos you upload;
To verify your compliance with, and if necessary to enforce Watch Me Think’s Terms and Conditions.
To answer any of your concerns, respond with help or fix anything that is wrong.

The additional information we ask for is optional. This includes things such as your post code/zip, household income, living arrangements etc.

If this additional information is provided, we can invite you to take part in specific briefs where the client has requested a more detailed profile of those taking part. While adding this additional information is optional, the more information you provide, the more opportunity there is for you to earn money.

You can update your personal profile information on your profile page at anytime.

The video "content" that you upload on the site will be seen by our clients on a password protected site. It is never placed on external sites unless your permission is expressly given via direct and personal contact with us. You are too important for us to do anything that would obviously make you angry :-)

Please note that if you give out or show personal information in your videos, it is done so at your own risk.

Globally

Our clients are located in many different countries. We constantly endeavour to take such steps as are reasonable in the circumstances to ensure that all our clients do not breach Australian Privacy Legislation (where the company was originally founded) in relation to your personal information, wherever this is possible. We additionally insist that our clients do not publish any of your videos in any public website or forum without our (and your) permission.

Additionally - while working for Watch Me Think is contracted “work made for hire”, we voluntarily follow, where appropriate, the principles as set out in the European General Data Protection Regulation, where they do not negatively impact the Terms & Conditions or Lawful Basis of the work we pay you for.

Terminating Accounts

You can close your account at anytime by logging in and doing so via your account settings. On request, all the personally identifiable text stored by us in our application can, at any time, be pseudo anonymised. Any videos that you have made and have been paid for will be deleted after 5 years if they are no longer needed/used.

System Data

When you visit our site we automatically log your IP address which identifies your computer's access point to the internet. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

The Use of Cookies on our Site

We may store some information (commonly known as a "cookie") on your computer when you visit our site. Our site uses cookies to assist you in your use of our site, for example when you are creating an account or uploading a video. Cookies are used temporarily. The only personally identifiable information we maintain in our database is information you supply in your profile.

Security

Watch Me Think safeguards personal information through a variety of technological processes and internal policies which we will continue to update from time to time. These include the use of encryption, security keys and firewalls and virtual private servers.

Data provided through this site will be transferred between countries, mainly Australia, the UK and the USA. This is because the technologies we use may be hosted outside of these territories. However we take steps to ensure that your privacy rights continue to be protected at all times and to the highest levels.

Changes to the Privacy Policy

We reserve the right to change the terms of this Privacy Policy. Since any changes will be posted on this page, we encourage you to check this page regularly. Your continued use of our website and/or submission of Thinker Content constitutes your acceptance of any revised Privacy Policy.

Terms and Conditions

Use of the website is governed by the provisions contained in the Watch Me Think's Terms and Conditions. Your use, or access of the website constitutes your agreement to be bound by these provisions. If you do not agree with these terms and conditions, you must not use or otherwise access the website.

Whilst, in general, this site operates on a work-made-for-hire basis, Watch Me Think will still honour, where appropriate and applicable, the basic principles of the GDPR, as follows:

Lawfulness, fairness and transparency
All your key personal data held in the WMT system is viewable by you in your profile, as are the videos you make under the direction of accepted, paid briefs. We will also respond to any request regarding any additional data that you think we may have as regards your good self.
Purpose limitation
Each brief for which you make videos explains the purpose behind making those videos. These videos will only ever be used for internal research purposes. You will be explicitly notified (pre-brief) or asked (post brief) should there be any request whatsoever to use your video in a wider setting (such as publically). Post-brief requests are entirely dependent on you giving your explicit permission.

Pre-brief - you must not take part that brief if you object to the stated intended use for the videos.
Data minimisation
We will only ever ask you for information that is relevant to the brief you are paid to make the videos for. You can choose how much or how little information you give. We may store some of this information for a limited time if we think it will help us to stop asking you the same questions over and over again, which we’re sure you’ll be thankful for :-)
Accuracy
You have access to modify and correct your key personal information held by us at anytime by logging into your account. If you feel additional corrections are needed to data that is uneditable by you, or that you think we may hold outside of the application, please get in touch and we will correct and/or remove these for you if they exist.
Storage limitation
The information you give and the videos you make will be held on our servers for as long as they are deemed useful to either ourselves the client that commissioned the video/s under the terms of “work made for hire”.

However you can request at any time to have your data pseudo anonymized (effectively all text data about you will be erased and replaced by non identifiable pseudo information).

Accounts that are unused (no-one has logged in) over a 2 year period will be closed and pseudo anonymised.

All videos will be reviewed at 5 year intervals and those no longer found to be useful will be erased completely.
Integrity and confidentiality
Watch Me Think uses bank level security certificates to secure data transfers. It also uses a secure virtual private server. Your information may also be stored with other services (as listed below) or with our clients. At every step, we will take every reasonable precaution to secure your data against any unauthorised access. If we ever find that this has been breached, we will notify you within 24hrs.
Accountability
Watch Me Think has a nominated Data Protection Officer, has documented its use of all personal data and has policies & processes in place to monitor and escalate any issues that may occur. If you have any questions about your privacy please contact us.

Who may process your data

Amazon Web Services
Your information is securely stored on Amazon’s web services in a virtual private server.
Mandrill
WMT use the services of the Mandrill Transactional API provided by MailChimp in order to send you emails from the system.
Google GSuite
WMT uses Google GSuite for its day to day operational running. Sometimes information on you or your video/s themselves may be stored on this secure service.
PayPal
We use PayPal to pay you. Therefore we hold the email addresses of your account to which we make those payments.
Hubspot
We use HubSpot as a helpdesk/ticketing portal to help answer and monitor any issues you may have in using the WMT applications.
Zapier
We sometimes use a service called Zapier than creates “hooks” between our various applications. It stores no data, but does transmit it.
Watch Me Think Clients (only)
The data we hold on you is, additionally to our online application, stored in Hubspot.
Google/Microsoft APIs
We use their APIs to briefly analyse what is said and seen in your videos. No data is stored with them.
Generative Large Language Models
We may, from time to time, send written data to these models (such as ChatGPT, Bard, etc) for analysis. No personally identifiable data will be sent.

Contact Us

Please contact us if you want to:

obtain further information about the way we manage your personal information;
access your personal information held by us;
raise a concern or make a complaint regarding how we collect or handle your personal information;
correct or update your personal information held by us; or
unsubscribe from any Watch Me Think mailing list or have any questions or complaints regarding unsolicited electronic communications that you may have received or are concerned about.

Please contact us immediately if you become aware of any unauthorised use of your Thinker Account by anyone else or any other breach of security.

For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner (www.oaic.gov.au).