Shared consumer insights
Shared with you by Fran Benoist @ Watch Me Think
Available until 20 Sep 2024
Friendly flavor: how two store brand dips stack up
Can store brand dips rival national brands or even homemade? What does it take to build awareness and trust in a store brand buffalo chicken dip? What could this mean for established brands? We took a look at two store brands, Target’s Good & Gather and Kroger’s Private Selection, to find out.
Who | 12 dip consumers between the ages of 34-55 who either consume store bought dips or make homemade dips. 75% have children at home. |
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What | Find and buy Good & Gather and Private Selection Buffalo Chicken Dips, take them home and try them both, filming themselves as they do so |
Where | Filmed in-store (Kroger and Target), and at home |
Completed February 2023
Summary
The role of dips is to delight everyone
It’s not hard to make everyone happy with a flavorful, smooth, spice-is-just-right dip
Dips are a classic snack for any type of gathering, whether sports-watching parties, hanging out with family and friends in the backyard, or just keeping kids happy before dinner. The goal here is to please as many as possible while offering something distinct and moreish. The most appealing dips taste homemade, include quality ingredients, and have a texture and flavor that satisfies everyone.
Target’s Good & Gather brand Buffalo-Style Chicken Dip makes everyone happy
Good & Gather tastes as good as homemade, making it a crowd-pleaser:
- Quality ingredients you can see, smell, and taste
- A creamy texture perfect for dipping
- Mild heat level that still tastes like buffalo sauce
Kroger’s Private Selection brand Buffalo Style Chicken Dip is premium, but niche
Private Selection is a tasty, quality dip perfect for spice enthusiasts:
- White meat chicken stands out as premium and contributes to a chunkier texture
- Authentic buffalo sauce flavor brings too much heat for a group, but is more appreciated by people who like to eat dips alone
And the winner is ….
Good & Gather! This brand is the closest to homemade and the easy choice for the largest group of people. So what exactly have they done so right to tick all these boxes?
Proposition
Easy is best - from shelf to table
Good & Gather tips the scales by making it easy to feed a group - at every step
Most people buy a premade dip when they don’t have time to make it themselves or need a quick snack to feed a diverse group of people. Let’s take a look at each brand’s approach.
Good & Gather’s brand promise: “Making it easy to eat well everyday”
The Good & Gather dip fits its brand promise by being easier for the shopper and the consumer:
- Easy to find and shop with a strong shelf set and bright packaging
- Easy to understand packaging with inclusive imagery and serving suggestions
- Easy to eat with quality ingredients, layered flavors, creamy texture, and balanced heat that suits all ages and palates
Being easy to eat for more people is truly where Good & Gather excels over Private Selection.
Good & Gather’s buffalo-style chicken dip exemplifies what its store brand stands for. By being easy to find, buy, and eat, consumers can continue to trust the Good & Gather brand and its products while serving the purpose of buying premade.
Private Selection’s brand promise: “Next level flavor without the fuss”
The Private Selection dip partially fits with its brand promise, using elevated ingredients for “next level” flavor, but lacks “without the fuss:”
- Tricky to find and shop for with dark packaging and limited product assortment
- Descriptive imagery but no serving suggestions
- Next level flavor with authentic buffalo taste & spice level, and chunky texture that highlights the white meat chicken, but alienates some consumers who don’t like the texture or heat level
Depending on who is buying and eating the dip, Private Selection may not only miss the mark on its brand promise, but may disappoint consumers looking for a dip everyone enjoys.
What can brands learn from this
Private label dips do best when meeting or exceeding expectations of that store brand, while also serving the ultimate purpose of buying a premade dip: convenience.
Meet consumers’ desire for an easy to use, delicious dip:
- Demonstrate the promise of the store brand: in this case, easy from start to finish works better for premade dips than having next level flavor
- Be a substitute for homemade dips: replicate everything in the homemade recipe, from the quality of ingredients to texture to spice
- Be versatile for groups: have mainstream texture and heat
- Be convenient and less costly: be easier to shop for (and less expensive) than buying all of the ingredients needed to make homemade, and lower cost than national brand premade dips
Placement
Discovering dips is easy with color & assortment
Shoppers can’t miss Good & Gather’s colorful packaging and product range
Being easy to find is part of Good & Gather’s brand promise and helps the brand differentiate.
Good & Gather dips are shelved together, each with a colorful label that hints at flavor.
The product assortment is striking and makes it easy to find the dips, while the label color leads shoppers to the flavor they want.
Good & Gather’s packaging and placement makes it more likely to discover a dip when shoppers are looking for it - and even when they aren’t intentionally searching for it.
Private Selection’s black labeling blends in with shelving, making it hard to locate.
Private Selection is often shelved with limited SKUs, sinking into the backdrop of products that have breadth and colorful labeling.
The packaging and placement are less likely to be organically discovered. In fact, one shopper had to dig to find a dip that wasn’t expired.
Private Selection does have an advantage of size. Although both dip tubs have the same amount of product, the Private Selection tub is taller, helping it differentiate from hummus and shorter tubs of dips.
Being easily located - whether purposefully looking or just chanced upon - is essential for a convenience product to maintain its convenience status. Packaging color and breadth and depth of product assortment work hardest to direct shoppers to the brand.
What can brands learn from this
We all know grocery shopping is called a chore for a reason. Making it easy to get in and out and quickly find products that make life easier is the name of the game:
- Consider your on-shelf neighbors. What is the packaging like for the products around your product?
- Be a team. Use your brand’s product line to make a bigger impact at drawing attention
- Use intuitive color. Help draw the consumer’s eye to the flavor they want by using colors that line up with flavors
- Use size as an advantage. When it makes sense, differently sized containers can create curiosity
Price
Store brands have more value when they’re for everyone
Store brand dips are cheaper, but if they don’t taste good for friends and family, what’s the point?
Taste and authenticity increase value
Both dips are seen as being less expensive than buying all of the ingredients to make their own buffalo chicken dip. However, when shopping, value is questioned compared to other products nearby like hummus. Because this dip contains chicken, it is expected to cost more than hummus and salsa but has to stay near to the price range of those neighboring products.
After tasting, both dips are considered a good value. Consumers notice the quality of the ingredients and how the dips meet or exceed their expectations for a store brand.
Good & Gather’s lower cost makes it easier for more people to enjoy
Less expensive than Private Selection, the Good & Gather brand continues to be easy, its price accessible to more people ($3.49-$5.59). The Private Selection brand is often considered a good value given its quality ingredients ($4.49-$5.99), but there is a price ceiling that some consumers won’t touch.
The higher price of Private Selection seems more reasonable to those consumers who believe the tub is larger than Good & Gather.
Being a store brand requires these products to be less expensive than national brands, but the added value comes in being less expensive than making their own while still having homemade qualities.
What can brands learn from this
Of course creating value is essential for store brands, but it has to be genuine to the brand and product promises:
- Go for dupe status: Make sure the products are just as good as what they are replacing. In this case, Good & Gather is just as good as homemade and the national brands
- Dial up design: Consider the cost of nearby products and use package design to increase perceived value
- Discount: Offer new products on sale to drive trial
- Highlight the experience: convenience, quality ingredients, layers of flavor, an authentic experience that makes everyone happy
Packaging: usability
Making snacking difficult
If only they could get the container open
Both tubs are tough to open
Good & Gather’s tub uses a tab mechanism to seal it, with no plastic film. Consumers seemed unfamiliar with the tab and struggled to figure out how to open the tub - some for 2-3 minutes.
Private Selection’s tub has a standard lid but uses a plastic film that is also difficult to open, typically requiring a knife to cut through the seal.
While the seal of both tubs was appreciated for keeping a meat- and dairy-based dip fresh, opening both tubs detracts from the premise of being convenient.
Packaging: design and implications
Package design that makes snacking easy
Accurate imagery and clear communication create trust
Both dips have informative images and descriptions, but the Good & Gather package goes beyond to build trust with more meaningful and expressive images and words. Unfortunately, both packages are hard to open, making them less convenient.
Good & Gather’s label sets clear expectations
Good & Gather provides plenty of information to make it easy for consumers to see what’s in it and how to use it. Private Selection’s label provides less information, but grabs attention with its claim of white meat chicken, making it seem more premium.
Good & Gather | Private Selection | |
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Ingredient Imagery | Pulled chicken | Sliced chicken |
Sliced peppers | Whole pepper | |
Blue cheese crumbles | Celery | |
Dip on a cracker | ||
Image Placement & Size | Proportionate size ingredients = balanced, layered flavor | Large slices of chicken = more premium |
All ingredients also imaged on front label, standing out in store | Whole pepper = spicy | |
No ingredients on front label, making it harder to quickly understand the dip in store | ||
Language & Interpretations | Lists all ingredients including cream cheese base = smooth texture | Lists only some ingredients = chunky texture with some flavors expected to be stronger |
“Serve Hot or Cold” = helpful | “Great Heated” = confusing if it’s safe to eat cold | |
No artificial flavors etc = safe and unique | ||
Size | 10 ounces | 10 ounces |
Appears smaller but dip is filled to top | Taller tub but dip is not filled to top | |
Size allows for easier dipping without getting hand messy | Size stands out at shelf | |
Side Labeling | Fewer labels on sides, offering more visibility to dip | More side labeling, offering less visibility to dip |
With a dip that has origins in being homemade, the packaging needs to exemplify that homemade quality. As a store brand, the packaging needs to display comparative quality. As something to feed everyone, the packaging needs to be descriptive.
What can brands learn from this
Trusting a store brand dip to be just as good as homemade starts with the package design:
- Set accurate expectations: include most ingredients in imagery, ensure that image sizes and forms equate to the amount that ingredient contributes to flavor
- Include imagery: images of the product and serving suggestion to boost trust (in this case, dip and a cracker)
- List ingredients: ingredients that contribute to flavor, texture, spice should be listed on the primary label, not just the ingredient list
- Highlight: label unique benefits like all natural
- Include instructions: make it easy for consumers to know up front how to best use the product (i.e. hot or cold)
- Don’t let packaging be the reason they don’t buy it again: continue with the promise of being convenient, and make the packaging easy to open while still instilling trust that the product is safe
Product
Dips that delight many or flavor to be savored by few
Dips can be people pleasers that can be shared or an individual treat
Good & Gather’s smooth texture, layers of flavor, and just-right heat make it a favorite for feeding a group. While Private Selection’s buffalo-style chicken dip is tasty, its heat level and chunky texture are best for individual snacking.
Good & Gather: flavor for all
We saw more women preferring Good & Gather’s dip for its all-around appeal and similarity to homemade:
- Smooth texture from flavors that are favorite staples in their homes: cream cheese and ranch dressing
- Quality ingredients that are better for their families: white meat chicken, no artificial flavors/preservatives/synthetic colors
- Spice that adds a layer to the flavor, but calms down: perfect for any heat tolerance, including kids
- Being close to homemade lightens their load
"I’ve got five kids so we’re always doing something. We love sports so we are always having get togethers. I always have dips out, I think that’s very important whenever you have gatherings."
Kathleen
Private Selection: table for one
We observed more men preferring Private Selection’s dip for its buffalo wing authentic heat. This can limit interest to consumers who buy dips just for themselves, but owning that space is an option to consider.
- Big chunks of chicken feel hearty
- Authentic buffalo sauce flavor replicates the real thing
- Intense heat works perfect for them - and they don’t have to share
"I can definitely see me eating this while watching some movies or my favorite TV program or some sports."
Joseph
Both dips have quality ingredients and great taste, and they’re perfect for different audiences. But the Good & Gather dip has greater potential because of its ability to be tasty for more people.
What can brands learn from this
Who’s your audience? Defining the end consumer of your product can only make it better.
Think better sales. If your product alienates some consumers, it limits its reach. How can your product be true to its promise AND be right for more people? In this case, Good & Gather:
- Used the same ingredients in favorite homemade recipes, making it authentic
- Kept the heat in the background, making it perfect for many people
Amplify reach. Being premium and tasty to a smaller group of people is cool too - but how can that reach be amplified? Owning unique elements of a product is a start:
- Heat level
- Texture
- Using packaging & marketing to highlight what makes that product premium
Purchase Intent
The best dips keep everyone happy
Whether feeding a crowd or just the fam, a creamy, flavorful, milder dip keeps them dipping
Good & Gather has the perfect blend of ingredients and spices to be a frequent guest at gatherings
- Tastes just like homemade with quality ingredients that are blended to perfection and mild heat that gives it just enough buffalo flavor
- Saves time, effort, and money compared to homemade and national brands
- Easy to find in the store, good value pricing
Private Selection is authentic, but is better in smaller settings
- Quality ingredients that come together for an authentic buffalo wing flavor make it great as a personal snack
- Saves time, effort, and money compared to national brands
- Harder to find in the store, less value pricing
Private Selection is preferred by those who love authentic flavor, but more consumers were likely to purchase Good & Gather because of its easygoing, enjoyable flavor.
Store brands have the ability to become a favorite when they succeed at meeting or exceeding expectations, are good value, easy to purchase, and most importantly, keep those they’re feeding content.
Actions
Private label dips: new entries
Store bought, private label dips compete not only with national brands, but with favorite recipes. To consider an entry into this category, evaluate current competition and ensure store brand products meet or exceed the experience of homemade or national brands.
Established brands in this category - or any similar situation with store brand dupes - need to keep a keen eye on the category and take a look at how their brands approach solving the consumer need. In this case, watching how Good & Gather’s dips make it easy for consumers to find and serve a quality, crowd pleasing product that saves them time and money.
Priority Ps | Action | |
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Place | Good & Gather’s brand presence in the dip category outshines Private Selection’s brand presence | Use brand presence - color and breadth - to draw attention and guide shoppers |
Price | Good & Gather’s dip is nearly always less expensive than Private Selection, making it easier to try. Once trialed, the price makes the value of the quality dip even higher | Quality and following through on brand and product promises is essential for perceived value |
Packaging | Good & Gather’s packaging uses more design elements to create an honest picture of expectations, and uses additional information to make its dip easier than alternatives | Use imagery and words to give consumers a complete picture of the eating experience so there are no surprises |
Both packages are too hard to open | Make sure the ease and convenience follows the experience from start to finish | |
The Private Selection package size seems larger, offering more perceived value | Because the Good & Gather dip is anticipated to feed a crowd, consider a larger family-size tub | |
Product | Both brands have high quality ingredients, but Good & Gather takes it a step further by making a more recipe-based, homemade dip for everyone | If competing against homemade, highlight those special ingredients that can be found on the homemade recipe |
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